Terms and Conditions

Important Information about My VIP Tour, Walt Disney World & Covid-19

Please read carefully, submitting your reservation form means that you have reviewed and agreed to the following terms.

VIP Concierge Fee: All guests will be charged a $200 non-refundable VIP Concierge Fee upon completing the Reservation Form. This fee will cover the initial consultation call to help discover the best plan for your family, as well as assistance with hotel reservations, park ticket purchases, park pass reservations, dining plans, transportation reservations, stroller and scooter reservations if needed, and VIP concierge services during your stay.

Cancellation Fees & Rebooking Fees: All cancelations made less than 14 days prior to a VIP tour will automatically be charged a 3-hour cancellation fee to the credit card held on file. Cancelation fees apply to each VIP tour day canceled. Once a final itinerary has been sent to a guest if a guest decides to change their VIP tour to a different day or park during their trip, a $100 rebooking fee will be accessed. If the VIP guide that was assigned to the original tour is no longer available on the new tour date(s), guests will be charged the standard 3-hour cancellation fee.

Dining Reservations: My VIP Tour highly recommends planning your trip before your dining reservations become available (currently 60 days in advance, at 6 am the morning of the 60th day). Please note that for larger groups, dining reservations are extremely limited (due to social distancing and lower park capacity) even when making dining reservations at the 60-day mark. If we are unable to book the restaurants of your choice, we will find placeholders based on your preferences, or book your requested reservation at any time it is available. We will do our very best to check for cancellations leading up to your trip to try to accommodate your requests but there are no guarantees. Please be aware Disney will charge a $10 fee, per person for dining plans that were not attended. Guests are responsible for canceling their dining reservations in advance. My VIP Tour is unable to refund cancellation fees initiated by Disney.

Travel Insurance: My VIP Tour highly recommends travel insurance for all travelers, please contact Katie Bean Travels to arrange travel insurance.

Covid-19 Disclosure & Release: An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting Walt Disney World Resort and Universal Studios you are voluntarily assuming all risks related to exposure to COVID-19. By clicking submit, you are agreeing to our terms and conditions and acknowledging that an inherent risk of exposure to Covid-19 exists in any public place where people are present. You and your guests voluntarily assume all risks related to exposure to COVID-19 and agree not to hold Orlando VIP Travel (DBA “My VIP Tour”); or any of their affiliates, officers, employees, agents, contractors, or representatives liable for any illness or injury.

General Release: By submitting this form you are agreeing to fully and finally release Orlando VIP Travel, LLC (DBA “My VIP Tour”) and its shareholders, owners, sub-contractors, employees, and all individuals arising out of or relating to VIP tour services, from any and all liability for any claim including, but not limited to the damage, injury, and cause of action expenses. In the event, a dispute arises between the parties under this agreement and a suit is instituted, the prevailing party shall be entitled to recover his or her costs and attorney’s fees from the non-prevailing party.

VIP Tour Details:

• Due to Covid-19, certain parks, restaurants, and other offerings may be modified or unavailable, limited in capacity, and subject to limited availability or closure.

• To enter a Disney theme park, both a Park Pass Reservation and valid admission for the same park on the same date are required for Guests ages 3 and up. My VIP Tour does not have any special access to Disney Park Pass Reservations.

• The service is billed per hour for a minimum of six hours per day for up to 8 guests. Groups of nine or more require two VIP guides. When using two VIP guides the hourly rate will double. Your VIP guide is available to you all day, so if you choose to go over the six-hour minimum you can make that decision on the day and will continue to be billed hourly.

•For the newest attraction, Rise of the Resistance: Disney is currently utilizing a virtual boarding pass system for this attraction. If this attraction is one of your priorities, your VIP guide will attempt to add the group to a boarding group at the park opening. My VIP Tour does not have any special access and there is no guarantee that guests will be added to a boarding group. If guests are successful in a boarding group, it is possible that they still may not experience this attraction due to ride breakdowns and delayed boarding groups.

• Your VIP guide will arrange a specific time and place to meet on the morning of your VIP tour. You will be charged from the agreed-upon meeting time in the morning, until when your VIP guide departs at the end of the day. Your VIP tour will begin prior to park opening and you will meet your VIP guide at least an hour before park opening.

• During your VIP Tour, your VIP guide will utilize standby lines with minimal wait times for all attractions. During the height of the season, these wait times will increase.

• My VIP Tour cannot guarantee every attraction at the theme park and will plan your day, based on the top ten attractions provided to our VIP Concierge during the planning process.

• Gratuity for your VIP guide is not included on your invoice. Gratuities are recognition for excellence in service, therefore we do not include a compulsory percentage in our rates. Should you wish to recognize superior service, we suggest a gratuity for your VIP Guide of 18 to 20%.

• At the end of your VIP Tour, you will be provided an invoice and charged on site by your VIP guide. My VIP Tour accepts all major credit cards and cash.

Orlando VIP Travel (DBA “My VIP Tour”) is not affiliated with Disney or Universal Studios

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