How to Prepare for your Upcoming Trip in the New Normal
With all of the uncertainty surrounding COVID-19, as well as all of the new rules and procedures being implemented by the theme parks, we have received several questions regarding our guests’ upcoming trips. In an effort to address these questions we have compiled a list of answers to some of the most common topics below.
Frequently Asked Questions
Q: Is it safe to go back to Disney World?
A: Walt Disney World has done everything in their power to open the parks responsibly. With new operating procedures put into place, extensive new training and limited crowds, Disney’s CEO Bob Chapek believes so (CNN).
Q: What do I need to enter the park?
A: Every guest going to the Disney parks will need to make their own reservation made through the new Disney Park Pass Reservation System AND have a valid theme park ticket matching the selected day(s). Guests with multi-day tickets will need to make separate reservations for each day.
All four Disney and Universal parks will require a face mask for any guest aged 2 and up to be worn at all times.
Temperature checks will be taken at the entrance of each park and any guest with a reading of 100.4 or higher will be asked to leave.
For more information on the parks’ new rules and procedures be sure to check out our Back in Action blog.
Q: Will my concierge make all of my Park Pass reservations for me?
A: Due to the extensive Terms and Conditions that Disney now requires guests to sign off on, Disney is requiring each guest to make their own reservation. Your concierge will walk you through how to make each of your reservations and will do their best to ensure you are successfully booked for each of your days in the parks.
Q: How can I stay safe during my time at Disney?
A: Disney is strongly encouraging all guests to check-in to their rooms electronically via their My Disney Experience app to avoid contact with the front desk. Once your room is ready, you will receive a notification on your app and can enter your room right away by scanning your magic band or app. You will be automatically checked out of your room on your departure day.
If you have magic bands, your VIP concierge will double check your My Disney Experience account to make sure everyone is linked correctly. Once you arrive, you will be able to link a credit card to your bands, which can be used to make purchases around Disney property. Disney recommends using contactless forms of payment, and the magic bands are so convenient. Gone are the days of having to carry cash and credit cards around the parks!
Q: What transportation options will be available?
A: On Disney property the shuttle buses, trams, boats, and monorails will all be running at limited capacity with social distancing measures in place. Please allow for extra travel time due to any delays.
Guests staying at Disney resorts and flying in and out of the Orlando International Airport, will still have the opportunity to utilize Disney’s complementary Magical Express shuttle service. If you booked your hotel through our affiliated company, Katie Bean Travels, Katie and her team are happy to set this up prior to your arrival, or you can reach Disney’s Magical Express line at 1 (866) 599-0951.
If you are looking for a more efficient and private transportation option, we can arrange for your transfers to be set up with our preferred transportation vendor, JLS Exclusive Transportation. Click here to view more on transportation options and policies.
Q: What mask do you reccomend for the parks?
A: All cast members as well as guests over the age of two will be required to wear masks while at the parks and resorts (with the exception of swimming and dining). Disney has released fun, character themed masks which are available to order on the Shop Disney website, and will also be sold at various locations around the Walt Disney World Resort. You can purchase a four pack of these masks for just $19.99. Health.com has also put together a list of the best lightweight masks and face coverings that are perfect for the Florida heat.
Q: What should I pack for my trip to Disney?
A: Aside from packing your new essentials such as masks, gloves, and hand sanitizer, we also recommend bringing light snacks and water bottles, especially if you are hesitant about sitting down and eating inside any of the Disney restaurants. If you would like to stop for more of a sit down breakfast, lunch, or dinner during your VIP tour, your VIP guide will assist with your mobile order at select dining locations. For more packing tips be sure to check out our blog.
Our VIP guides will be fully prepared with everything they need to ensure a safe and stress-free experience while you are with them in the parks. They will touch base with you prior to your VIP tour date to go over all of the new safety procedures and answer any last minute questions that you may have.
Q: Should I purchase the Memory Maker?
A: Disney’s PhotoPass photographers will no longer be allowed to handle guest’s phones or cameras to take photos. We recommend purchasing the Memory Maker photo package which is a set price of $169 (when purchased at least three days in advance) and includes digital downloads of all of the photos taken by Disney’s photographers. Be sure to have your park ticket or magic band handy and once your photo is taken, the photographer will scan it quickly and at a safe distance. If you decide against purchasing the Memory Maker and you are comfortable with having your VIP guide take your photos for you, they are more than happy to do so and will send them to you after the tour.
Q: How do I set the right expectations for my children?
A: There’s no denying the experience at the parks will be different, but children have incredible imaginations! The Disney Magic and Universal Adventure will still be there, just in new ways! Check out our blog, It’s Time to Remember the Magic, to see how we intend to make the most of this new normal at the parks.
We understand you may have additional questions regarding your upcoming trip. Please know we are always here for you and We can be reached via email at firstname.lastname@example.org, by phone at (407) 636-2390, or from any of our social media accounts below.
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